Customer Service
Answers to common questions. Can't find what you're looking for? Contact us.
Where is my order?
You'll receive a dispatch confirmation email with tracking details once your order ships. You can also check order status from your account.
What payment methods are accepted?
We do not take payment online. Place your order, then call us on the number on our Contact page to pay. We dispatch once payment has been received. All prices are in pounds sterling (GBP).
How do I cancel, return or exchange an order?
You have 14 days from delivery to change your mind. See our Returns, Exchanges & Cancellation page for the full policy and steps.
How do I contact support?
Visit our Contact page for email, phone and support hours.
How do I make a complaint?
If your issue hasn't been resolved, see the Complaints section on our Contact page for how we handle complaints and your options if we can't resolve it.