Returns, Exchanges & Cancellation

Your 14-day right to cancel

You can cancel your order for any reason within 14 days of the day you (or someone you nominate) receive the goods. If your order arrives in several deliveries, the 14 days run from the day you receive the last item. To cancel, tell us clearly within that period — by email or using the contact details on our Contact page — with your order number. You then have a further 14 days from telling us to send the goods back.

Items the right to cancel doesn't cover

The 14-day right to cancel does not apply to the following, unless they are faulty or not as described:

• Goods made to your specifications or clearly personalised
• Sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed after delivery
• Goods that are liable to deteriorate or expire rapidly
• Gift cards that have been redeemed

Faulty, damaged or wrong items

Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. If an item is faulty or not as described, you are entitled to reject it and get a full refund within 30 days of delivery. After 30 days, you are entitled to a repair or replacement, and if that is not possible or doesn't fix the problem, a price reduction or refund. Please contact us with your order number and photos of the item and packaging. We pay the cost of returning faulty, damaged or incorrect items.

Who pays for return postage

If you cancel because you have changed your mind, you pay the direct cost of returning the goods to us. We pay return costs where the item is faulty, damaged or not as described.

How to start a return

Contact us with your order number and the items you'd like to return, and we'll send you the returns address and next steps. You may also use the model cancellation form available on request. See Contact.

Exchanges

Need a different size or colour? Let us know when you contact us and we'll arrange an exchange where stock allows; otherwise we'll refund you and you can place a new order.

Refunds

If you cancel within the 14-day period, we will refund the price of the goods and the standard delivery charge you paid (if you chose a more expensive delivery option, we only refund the cost of standard delivery). We will refund you within 14 days of receiving the goods back, or of you providing evidence that you have sent them, whichever is earlier, using the same payment method you used. We may reduce the refund to reflect any loss in value caused by handling the goods more than was necessary to establish their nature, characteristics and functioning.

Cancelling before dispatch

You can cancel an order at any time before it is dispatched, free of charge, by contacting us with your order number. We will refund the full amount, including delivery charges, within 14 days. If we are unable to fulfil your order — for example because an item is out of stock — we will tell you and refund you in full.

Delivery

We deliver to addresses in the United Kingdom only. Estimated delivery times are shown at checkout and in your order confirmation email; most UK orders arrive within 4–5 days. Unless agreed otherwise, we will deliver within 30 days of your order. Delivery charges are shown at checkout before you pay. The goods are your responsibility once they have been delivered to you or to someone you nominate.